Client Relations Policies
We appreciate your business. We know that life sometimes will interfere with your appointment time, but if possible, please cancel a minimum of 24 hours before your appointment time. Management reserves the right to charge a fee for no show.
You have the right:
- Arrive on time and receive service for the scheduled period
- Prompt attention
- Professional service
- Your records
- The right to end the massage or healing session
- Choice of Provider
- To invoke any of these rights without fear of reprisal or breach of confidentiality
A few of the services require a prepayment before your appointment is confirmed. This allows you to relax and enjoy your specialized session.
We understand that sometimes a check will be returned. We will make quiet attempts to collect. Checks returned NSF “insufficient funds” (or similarly) will be charged the bank fees incurred by Concierge Massage and Healing, Inc. plus a $40 service fee. In the event that a check is not paid, then it will be turned over to the prosecuting authorities for bad checks. All fees will be added to the payment amount.